SERVICE POLICIES

Refund Policy

Technical failures, successful delivery and consumer rights.

Effective October 15, 2026

Scope

This policy covers the $6.99 USD one-time AI zombie video generation purchase at zombieaicouple.org. The offer is a fixed-scene 12-second 720p Seedance 2.0 Mini generation request using two adult portraits. No dialogue is requested and no account is required. Paid fulfillment requires confirmed payment; closing checkout or seeing a pending status is not evidence payment failed.

Confirmed technical failures

A paid order that cannot deliver a video due to confirmed technical generation or delivery failure enters the refund process. Your private order page distinguishes failed, refund pending, refunded and review required. Do not buy a replacement to resolve the first order. For a corrupt or inaccessible file within the access window, retain the order ID and error details for review; do not share the access token publicly.

Uncertain orders and duplicate charges

Review required means the service cannot yet determine a reliable payment or generation outcome; it neither refuses nor confirms a refund. Contact support with the receipt and order ID for missing-delivery, duplicate-charge or incorrect-charge review. A pending authorization may differ from a completed charge.

Successfully delivered results

AI likeness, expression, motion, exact scene timing and non-speech audio can vary. A playable video successfully delivered is not automatically a technical failure because its style or likeness disappointed you. Preference-based requests are distinct from defects, misdescription and non-delivery; they are not automatically approved. This is not a rule making every completed order non-refundable. Statutory consumer rights and remedies remain intact.

Expiry and deletion

Download immediately. Completed videos are retained for access for 7 days after successful completion, with expiry shown on the order page. Expiry, losing a private link or voluntarily deleting media does not itself establish technical failure or an automatic refund. We do not collect recovery email in this release. Return to My orders in the same browser on the same domain to find saved access after closing the browser; changing devices, clearing browser data, private browsing or blocked storage means access is not guaranteed. Keep a private link copy and your downloaded MP4. Support cannot extend media retention or restore deleted files. Statutory remedies still apply where the service caused a delivery defect or failed its obligations.

Refund method and status

Approved refunds are submitted to the original payment method through Stripe. Refund pending is not completion. Refunded means the processor accepted the refund, not necessarily that your bank posted it. Issuer processing and exchange-rate effects vary. We promise no fixed banking timetable. Follow order status and your payment provider’s records.

Cancellation and consumer rights

An unpaid draft can be canceled using available order controls. After paid processing starts, closing the browser or deleting media does not itself reverse payment or cancel processing. Mandatory rights, including remedies for defective or misdescribed services and applicable withdrawal rights, remain available. Where law requires express consent or acknowledgment to start digital fulfillment during a withdrawal period, payment alone is not treated here as that acknowledgment. No clause overrides mandatory consumer protections.

Request information

For a review, provide the order ID, payment receipt reference, issue and error time. Never send full card details, unnecessary portraits or an access token publicly. This policy sets no artificial deadline shortening a statutory claim period. Keep relevant evidence while the request is assessed.

Support and requests

Contact AI zombie video at support@zombieaicouple.org for support, privacy or refund requests. Emailing support is not order recovery: we cannot promise to restore an order without its private access token. A receipt or support email does not replace the token and cannot restore expired or deleted media. You may still request payment or consumer-rights assistance with relevant evidence. Use My orders for saved links and verified status.